Chris Harrison

A record 4.4 million Americans left their jobs in September 2021, accelerating a trend that has become known as the Great Resignation. By then, the number of Americans quitting work had already exceeded pre-pandemic highs for six straight months. One driver appears to have been that many workers were no longer willing to put up… Continue reading Workplace Woes

Back in 1961, the Scottish author Alastair Maclean wrote the thriller ‘Fear is the Key’. A gripping yarn in which the protagonist, Talbot, traps two guilty men and uses their fear of imminent death to extract a full confession of guilt. Fear of something unpleasant happening in the future is a powerful motivator. Psychologists suggest… Continue reading Fear is the key

As we toil to develop a better quality of leader in African organisations it’s good to remind ourselves that this is a global challenge. And it helps to understand that ‘modern’ business habits, driven by rapidly changing social mores, actually make progress harder…

How many times have you heard a situation attributed to a ‘communications breakdown’? It’s often cited in customer relationships when the complainant believes something promised was not delivered and the apologist cannot or will not account for it.