Chris Harrison

As we toil to develop a better quality of leader in African organisations it’s good to remind ourselves that this is a global challenge. And it helps to understand that ‘modern’ business habits, driven by rapidly changing social mores, actually make progress harder…

How many times have you heard a situation attributed to a ‘communications breakdown’? It’s often cited in customer relationships when the complainant believes something promised was not delivered and the apologist cannot or will not account for it.