In the world of professional development, mentoring is a sacred cow. We picture the seasoned executive taking a junior colleague under their wing, sharing decades of wisdom over coffee. It’s a valuable tradition, built on the assumption that knowledge flows downhill from the top of the org chart. But in an age of relentless disruption,… Continue reading Flip the Script

We live in the age of the meme. Communication is often reduced to a slogan, a swipe, or a sentence. Social media has trained us to value quick hits over considered arguments, and to mistake repetition for influence. In this environment, the art of persuasion – once essential to leadership and culture change – is… Continue reading Prioritise Persuasion

Recognition is one of the most powerful forces in the workplace – and one of the most undervalued. When someone sees your effort, acknowledges your input, or thanks you for going the extra mile, it does more than boost morale. It creates a sense of belonging. In cultures where people regularly recognise one another’s contributions… Continue reading Recognition Rate

We’ve all heard the advice: “Fake it ‘til you make it.” Say it with enough confidence, and it sounds almost empowering. It’s a useful push to keep going despite feelings of self-doubt and anxiety. But not far behind those words lies a quieter voice that whispers, “You don’t belong here.” That voice belongs to Imposter… Continue reading Fake or Imposter

There’s always one. The late arrival with their mic on, crashing into the call mid-sentence while asking, “Can you hear me?” The person eating cereal on camera, or the mystery participant whose name is “iPad (3)” and hasn’t said a word in 45 minutes. The well-meaning multitasker, nodding earnestly while typing furiously on another screen.… Continue reading Zoom Doom

Anger is a powerful emotion. On the one hand, we are told to express it because bottling it up may cause us harm. On the other hand, the way we choose to express it often causes unnecessary harm to others. This is particularly true in workplace relationships between leaders or managers and staff. The implicit… Continue reading Anger

Have you ever read a press article that’s a little too long? Or listened to a speaker who makes one point too many. Or lost interest in an ad before it ends? Effective communication is not about what you want to say, it’s about what you want people to hear. In a world where algorithms… Continue reading Magic number

Vanilla or strawberry? Resign or stay? Toyota or Nissan? We make some choices quickly, relying on mental shortcuts our brains have developed over the years. Other decisions take time and effort – we agonise, we procrastinate. Often those decisions are no better than the automatic choices we make. When we make a decision, we are… Continue reading Decisions, decisions

How many times have you heard a situation attributed to a ‘communications breakdown’? It’s often cited in customer relationships when the complainant believes something promised was not delivered and the apologist cannot or will not account for it.