Projects, initiatives, programmes. These words are used to signal the intention to make changes in the business. To labour outside the bounds of the normal workday. To develop new products or services; to expand into new geographies. To level up with, or to outpace the competition. To improve customer experiences or staff engagement. They create… Continue reading Work backwards

I recently spent a weekend facilitating a Business Creativity workshop. It reminded me how difficult it is to get innovation going. Four teams of business leaders, drawn from nine different sectors, burned the midnight oil as they attempted to design a new product, a complementary customer experience and a marketing campaign to launch the whole… Continue reading Break the rules

Although I’m sceptical about how radical the ‘new normal’ will be, there’s no doubt that we are already seeing nuanced changes in the workplace. COVID accelerated the digital transformation of everything, and not because technology got better. Rather it was we, as human beings, who decided to lean into it. Here are some further developments… Continue reading Change has come