For years, we were told that what gets measured gets managed. And so we measured everything. From sales targets to customer satisfaction, call times to click-throughs, we created a culture of metrics. Performance reviews became spreadsheets. Dashboards replaced dialogue. And in too many workplaces, the soul quietly left the building. It’s not that numbers are… Continue reading Soulless Numbers

Most people in business are familiar with meetings. But let’s be specific: they’re familiar with reporting meetings – those calendar fillers where the aim is survival. These sessions tend to follow a predictable pattern: updates are polished to deflect criticism, problems are presented without clear ownership, and successes are occasionally claimed by the person with… Continue reading Meeting Resistance

Workplaces love a good shortcut. Roles, departments, and reporting lines help to make sense of who does what. But there’s a different kind of shortcut that quietly works against inclusion: stereotypes. These sticky labels flatten people into one-dimensional characters and distort how we relate at work. As a coach in organisational culture change, I see… Continue reading Sticky Stereotypes

Wangui sat at her desk, shoulders slumped. This was the third time her boss had spoken to her about that report today. It was due in three days but she noticed her manager’s nagging getting worse. What was his problem? Couldn’t he give her a break so she could actually get it done? Is Wangui’s… Continue reading Rebuild Trust

A record 4.4 million Americans left their jobs in September 2021, accelerating a trend that has become known as the Great Resignation. By then, the number of Americans quitting work had already exceeded pre-pandemic highs for six straight months. One driver appears to have been that many workers were no longer willing to put up… Continue reading Workplace Woes